All photos in this website are provided by the manufacturers, efforts are taken to ensure as accurate a representation of the products as possible. However, due to lighting or photo-taking constraints, the product’s actual color may vary slightly from the photo. Sometimes it might be due to the different settings on our monitors. Different batches of productions might also vary slightly in dimensions or color.
All accessories (eg. lamps, mattresses, shoes, cups, trays etc) are for photo-taking purposes and are sold separately unless otherwise stated.
Dimensions:
All dimensions are provided by manufacturers, sometimes they are rounded up to the nearest inch or centimeter. (Well we know Singaporeans are “Kiasu” thus we on our part we are kiasu and kiasee thus the dimensions provided are always slightly more so as to ensure that the product will fit in your desired location.)
Payment:
All payments are to be made prior to delivery
Payment is to be made by Paynow to UEN 201419314D or bank transfer to DBS Current Account 014-903525-1
Payment could be made either through ATM transfer, Internet transfer to DBS Current Account 014-903525-1
We are registered as e-vendors and can submit e-invoice
Invoice:
A PDF invoice will be sent to you after the confirmation of order. Should there be any error in the details, please inform us immediately via email or contact us at 83381783. We will contact you in 1-2 working days to confirm and arrange delivery.
Please retain the invoice for warranty purpose and as proof of purchase.
Installation:
Free installation applies to all furniture except for home appliances, kitchen and bathroom accessories
Home appliances will be delivered as it is and no further or installation is provided
Example: Hose and water tap installation to washer-machine. Wall mounting to oven and cooker hob
Damage policy:
Should there be any damage/defects of the product when delivered, please inform the delivery team immediately, we would arrange for an exchange of the items or the damaged portion soonest possible.
Minor scratches or dents which are deemed as minor issues by our assessment team, it will be touched up at the earliest possible time.
If the damage/defects are only discovered after the delivery team has left, please email sales@furnituresg.com.sg immediately or call 83381783.
Return and Refund policy:
We accept returns for all non-customized, non-clearance items within 7 days of purchase. Items should be unused, undamaged, in a resalable condition and with it’s original packaging fully intact.
FurnitureSG has the full discretion to decide whether the items are in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return
Restocking Fees are at $50 except for bedroom sets, wardrobes (length>75cm),sofas,tables,cabinets (length>75cm) where $100 applies
Refunds for orders paid by cash on delivery or cheque will be refunded in the form of a cheque upon collection of the returned item
Surcharges for locations and climbing of staircase are non-redundable once fullfilled
We do not accept returns of mattresses and bedding accessories (blanket, quilts, bedsheets) that have been removed from their original packaging due to hygiene purposes
Exchange policy:
We accept exchange for all non-customized, non-clearance items within 7 days of purchase. Items should be unused, undamaged, in a resalable condition and with its original packaging fully intact. The item(s) to be exchanged for has to be the same or higher price. Customers need to pay for the difference in price and in addition to a restocking fee for each item. Restocking Fees are at $30 except for bedroom sets, wardrobes (length>75cm), sofas and dining tables (length>75cm) where $60 applies for each item
Clearance and limited set only items policy:
Clearance and limited set only items are not entitled to return/exchange/refund. For clearance items, defects will be clearly stated if any and no warranties apply
Our sales staff will verify within 1-3 working days
If found to be lower, we will generate a voucher code for the customers to purchase the item at 10% discount. Discount will expire 3 days after notification via email
Notes on the Price Beat Guarantee:
We reserve the right to change or withdraw the Price Beat Guarantee at any time
During assessment, we will only compare total product price which will include the cost of the delivery and installation per item
Price beat does not applies to home appliances
The Price Beat Guarantee will not apply if the cheaper offer on the other website is obtained via a limited time promotion, sale, promo code, cash back, coupon, voucher or member’s discount.
Warranty:
Furniture:We provide at least 6 months warranty against manufacturers’ defects. This excludes misuse or wear and tear. There is be no warranty for items that are self-installed by customers or clearance items
Mattresses will follow the manufacturer’s warranty duration and their terms and conditions. (which can range from 1 yr to 20 years depending on mattresses). It usually covers physical defects on foam and internal spring units such as excessive sagging > 38mm. Mattress that has been damaged due to inadequate support from an unsuitable bed frame or base. The base used should be flat and solid and structurally strong enough to support the weight of the mattress and its user. Using an inferior foundation (slatted base with gaps in between) may undermine the support for the mattress and cause damage to the internal components
Electrical Appliances and products: Covered by manufacturers and warranty periods as specified under the product’s warranty
Self Collection:
For self-collection at the warehouse, purchases and payments are to be made prior to collection
A copy of the invoice is to be presented during the collection
Deliveries:
Please refer to refer to the delivery section under Information>Delivery information
